Increase collaboration and engagement with faster communication
Take your phone system to the next level
All the features you need in one system
Everything You Need In One System
Experience seamless communication with anyone, from anywhere, at any time. Simple to use and scalable to meet your demands.
Business Essentials
Excellent for small offices and startups
- U.S & Canada Calling
- Local & Toll-Free Numbers
- Shared Lines With Extensions
- Multilevel Auto Attendant
- Standard Ring All Call Queues
- Internal Instant Messaging System
- VM to Email W/ Text Transcription
- 24/7 Selected Exts Call Recording
- HD Audio Conferencing / Webinars (200 Attendees)
- HD Video Meetings - Up to 25 Participants
- iOS & Android Mobile App
Business Professional
Great choice for growing and established businesses
- SMS & MMS Texting
- SMS Texting Campaigns
- Advanced Call Queues
- Barge/Monitor/Whisper/Takeover Calls
- Supervisor Real Time Dashboard
- Advanced Real Time Call Analytics
- Advanced Auto Attendant Features W/ AI Voices
- Voice Recognition IVRs
- Custom Hold Music
- Skill-Based Call Routing
HD Voice
Calling
Experience HD voice calling while in office or on the go. Make calls using your new or existing phone hardware. Work from anywhere using our web phone. Just open your preferred browser and connect your headset.
HD Video
Conferencing
Host reliable web meetings with voice or video conferencing through the same system you use to call or chat.
Mobile
App
Communicate with clients and colleagues on the go. With the mobile app, your “home office” is wherever you need it to be.
Get the most features for your business without breaking the bank
Features
With a TBS Cloud Hosted Phone System, you can enjoy these features:
-
Dedicated phone number per employee.
(Never give out your personal cell number again!) - Dedicated phone numbers to track your company’s revenue streams (website, bill boards, radio, tv, social media, etc).
- Work from anywhere using our web phone. Just open your preferred browser and connect your headset.
- Management view of all calls inbound and outbound live.
- Cell phone calls using our mobile app will show the home office caller ID and not the person's cell phones number.
-
Highlight any number with your mouse to call.
(Additional fees may apply) - Management can receive copies of all voice mails left for some or all phone extensions..
- Lower monthly overhead costs with the ability to use the systems as a true management tool.
- Full call tracking of all in and outbound calls. Able to export a detailed call log to excel for any time and date range.
- Send text messages to any mobile device right from the cloud-based platform, or through the mobile app.
Hosted Call Center
Features
Deliver an exceptional experience to your customers every time with powerful call center features designed to increase efficiency and productivity.
Give Your Team
Efficiency & Flexibility
Monitor productivity with real-time analytics and scheduled reporting. Real-time insights allow you to pivot when necessary to improve workflow and deliver an exceptional customer experience.
Custom display wallboards on your PC or on a TV monitor for the whole team to see. Track data sets that matter most to your team — whether it be charts, gauges, grids, notes, even IFrames. Share boards with an agent, a team, or the whole call center.
Easy to Use
Intuitive User Portals
At a glance, Supervisors can see how many agents are on a call, how many calls are waiting and dynamically make changes based on current needs. Supervisors also have access to real-time insights, as well as historical data.
Listening and whisper permissions allow you to coach your agents as necessary and barge when you need to jump in and support your agent on a call.
Queue flexibility enables supervisors to strategize how to best utilize their agents. Queues can be set up based on availability or a tiered approach based on agent skill-level. SMS queueing allows your agents to support customers via text. The future is here.
Transparent Access To
All Service Logs
Get access to SIP ladders, packet captures, RTP statistics and other metrics for every call in the system and see for yourself what's going on.